:root{--brand-navy:#1a3a5c;--brand-deep:#0c1f35;--brand-gold:#b8893a;--brand-gold-soft:#f5d78e;--brand-blue-soft:#e8f0fb;--brand-cream:#f9f1e4;--ink:#2d2d2d;--ink-muted:#657180;--surface:#fff;--surface-subtle:#f7f9fc;--line:#dce3ec;--line-strong:#c5d8f0;--danger:#9d302e;--danger-soft:#fce9e7;--warning:#956318;--warning-soft:#fff4d8;--info:#255e91;--info-soft:#e8f2fb;--safe:#31705a;--safe-soft:#e6f4ed;--shadow-sm:0 1px 2px #0c1f3514, 0 6px 18px #0c1f350d;--shadow-md:0 12px 32px #0c1f351c;--radius-sm:8px;--radius-md:14px;--radius-lg:20px}*{box-sizing:border-box}html{background:var(--surface-subtle);color:var(--ink);scroll-behavior:smooth}body{background:var(--surface-subtle);color:var(--ink);text-rendering:optimizelegibility;margin:0;font-family:Arial,Verdana,sans-serif;font-size:16px;line-height:1.55}button,input,select,textarea{font:inherit}button,a{-webkit-tap-highlight-color:transparent}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid var(--brand-gold);outline-offset:3px}h1,h2,h3,p{margin-top:0}h1,h2,h3{color:var(--brand-deep);letter-spacing:-.015em}h1,h2{font-family:Georgia,Times New Roman,serif}h1{margin-bottom:4px;font-size:clamp(1.8rem,2.6vw,2.5rem);line-height:1.16}.public-intake-page{background:radial-gradient(circle at 12% 10%, #f5d78e33, transparent 28rem), linear-gradient(145deg, #081a2d 0%, var(--brand-deep) 44%, #173a5c 100%);color:#fff;min-height:100vh}.public-intake-header,.public-intake-layout,.public-intake-footer{width:min(1180px,100% - 40px);margin-inline:auto}.public-intake-header{justify-content:space-between;align-items:center;gap:24px;min-height:88px;display:flex}.public-brand{color:#fff;align-items:center;gap:12px;text-decoration:none;display:inline-flex}.public-security-label{color:#ffffffb8;align-items:center;gap:7px;font-size:.82rem;font-weight:700;display:inline-flex}.public-intake-layout{grid-template-columns:minmax(0,.9fr) minmax(520px,1.1fr);align-items:start;gap:clamp(38px,7vw,88px);padding:54px 0 68px;display:grid}.public-intake-intro{padding-top:24px;position:sticky;top:36px}.public-intake-intro .eyebrow{color:var(--brand-gold-soft)}.public-intake-intro h1{color:#fff;max-width:12ch;margin-bottom:20px;font-size:clamp(2.6rem,5.4vw,4.8rem);line-height:.98}.public-intake-lede{color:#ffffffc2;max-width:54ch;margin-bottom:30px;font-size:1.05rem}.public-contact-alternative svg{color:var(--brand-gold-soft);flex:none}.public-contact-alternative{border-radius:var(--radius-md);background:#ffffff0e;border:1px solid #f5d78e38;align-items:flex-start;gap:12px;margin-bottom:12px;padding:15px 16px;display:flex}.public-contact-alternative p{color:#ffffffbd;margin:0;font-size:.78rem}.public-contact-alternative a{color:#fff;font-weight:800}.public-contact-alternative span{color:#ffffff8c;margin-top:2px;display:block}.public-intake-card{color:var(--ink);background:#fff;border:1px solid #ffffff2e;border-radius:24px;overflow:hidden;box-shadow:0 28px 80px #00000047}.public-intake-embed{background:#fff}.public-intake-embed .public-intake-card{box-shadow:none;border:none;border-radius:0}.public-intake-embed-compact .public-intake-form{gap:10px;padding:12px 22px 14px}.public-intake-embed-compact .public-intake-form fieldset{gap:8px;padding-bottom:8px}.public-intake-embed-compact .public-field input,.public-intake-embed-compact .public-field select{min-height:40px}.public-intake-embed-compact .public-submit-button{min-height:44px}.public-intake-embed-compact .public-field textarea{min-height:56px}.public-intake-embed-compact .public-intake-success{min-height:0;padding:30px 26px}.public-inline-link{color:var(--brand-navy);cursor:pointer;background:0 0;border:0;justify-self:start;padding:0;font-size:.72rem;font-weight:700;text-decoration:underline}.public-intake-embed-compact .public-form-grid{gap:10px}.public-intake-embed-compact .public-intake-form legend,.public-intake-embed-compact #phone-help{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.public-card-heading{border-bottom:1px solid var(--line);background:linear-gradient(145deg, #fff 0%, var(--brand-cream) 100%);padding:28px 30px 22px}.public-card-heading h2{margin-bottom:6px;font-size:1.65rem}.public-card-heading>p:last-child{color:var(--ink-muted);margin:0;font-size:.76rem}.public-intake-form{gap:22px;padding:28px 30px 32px;display:grid}.public-intake-form fieldset{border:0;border-bottom:1px solid var(--line);gap:14px;min-width:0;margin:0;padding:0 0 22px;display:grid}.public-intake-form fieldset:disabled{opacity:.58}.public-intake-form legend{color:var(--brand-deep);padding:0;font-size:.95rem;font-weight:850}.public-fieldset-help{color:var(--ink-muted);margin:-8px 0 0;font-size:.75rem}.public-form-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:15px;display:grid}.public-field{gap:7px;min-width:0;display:grid}.public-field-wide{grid-column:1/-1}.public-field>span{color:var(--brand-deep);font-size:.78rem;font-weight:800}.public-field em{color:var(--ink-muted);font-size:.7rem;font-style:normal;font-weight:500}.public-field .public-required{color:var(--danger);margin-left:4px;font-weight:800}.public-field input,.public-field select,.public-field textarea{border:1px solid var(--line-strong);width:100%;min-width:0;max-width:100%;min-height:46px;color:var(--ink);font:inherit;background:#fff;border-radius:9px;padding:10px 12px;font-size:1rem}.public-field textarea{resize:vertical;min-height:64px;line-height:1.45}@media (hover:hover) and (pointer:fine){.public-field input,.public-field select,.public-field textarea{font-size:.875rem}.public-field select[data-empty=true],.public-field input::placeholder,.public-field textarea::placeholder{font-size:.78rem}}.public-field select[data-empty=true]{color:var(--ink-muted)}.public-field input:hover,.public-field select:hover,.public-field textarea:hover{border-color:#8caed2}.public-field [aria-invalid=true],.public-consent input[aria-invalid=true]{border-color:var(--danger);box-shadow:0 0 0 2px var(--danger-soft)}.public-field small{color:var(--ink-muted);font-size:.68rem}.public-field .public-field-error,.public-consent .public-field-error{color:var(--danger);font-weight:700;display:block}.public-consent{color:#46515d;cursor:pointer;align-items:flex-start;gap:10px;font-size:.76rem;display:flex}.public-consent input{width:18px;height:18px;accent-color:var(--brand-navy);flex:none;margin:2px 0 0}.public-consent a{color:var(--brand-navy);font-weight:800}.public-consent input:disabled{cursor:not-allowed}.public-intake-honeypot{width:1px;height:1px;position:absolute;left:-10000px;overflow:hidden}.public-submit-button,.public-secondary-button{background:var(--brand-navy);color:#fff;cursor:pointer;border:0;border-radius:10px;justify-content:center;align-items:center;gap:9px;min-height:48px;padding:11px 18px;font-weight:850;display:inline-flex}.public-submit-button:hover,.public-secondary-button:hover{background:var(--brand-deep)}.public-submit-button:disabled{color:#77818c;cursor:not-allowed;background:#d9dee5}.public-secondary-button{min-height:42px;margin-top:8px;font-size:.78rem}.public-intake-success{min-height:420px;color:var(--safe);align-items:flex-start;gap:16px;padding:46px 34px;display:flex}.public-intake-success h2{margin-bottom:12px;font-size:1.65rem}.public-intake-success p:not(.eyebrow){color:var(--ink-muted)}.public-intake-footer{color:#ffffff80;border-top:1px solid #ffffff1a;justify-content:center;align-items:center;gap:18px;min-height:70px;padding:18px 0;font-size:.7rem;display:flex}.public-intake-footer a{color:var(--brand-gold-soft)}.privacy-page{background:radial-gradient(circle at top left, #f5d78e59, transparent 28rem), var(--surface-subtle);min-height:100vh;padding:48px 20px}.privacy-card{border:1px solid var(--line);width:min(760px,100%);box-shadow:var(--shadow-md);background:#fff;border-radius:22px;margin:0 auto;padding:clamp(28px,6vw,56px)}.privacy-back{color:var(--brand-navy);align-items:center;gap:7px;margin-bottom:28px;font-size:.78rem;font-weight:800;text-decoration:none;display:inline-flex}.privacy-card .auth-brand{margin-bottom:30px}.privacy-card>h1{max-width:18ch;margin-bottom:22px}.privacy-card section{border-bottom:1px solid var(--line);padding:22px 0}.privacy-card section:last-child{border-bottom:0}.privacy-card section p{color:#4d5865;margin-bottom:10px;font-size:.86rem}.privacy-card section p:last-child{margin-bottom:0}.privacy-card section a{color:var(--brand-navy);font-weight:800}.privacy-status,.privacy-protection-row{align-items:flex-start;gap:12px;display:flex}.privacy-status{background:var(--safe-soft);color:var(--safe);border:1px solid #afd5c6;border-radius:10px;padding:14px 15px}.privacy-status-draft{background:var(--warning-soft);color:var(--warning);border-color:#e6ca89}.privacy-status svg,.privacy-protection-row svg{flex:none;margin-top:2px}.privacy-status strong,.privacy-status span{display:block}.privacy-status strong{font-size:.8rem}.privacy-status span{font-size:.72rem}.privacy-protection-row p{margin:0}@media (max-width:900px){.public-intake-layout{grid-template-columns:1fr}.public-intake-intro{padding-top:0;position:static}.public-intake-intro h1{max-width:14ch}}@media (max-width:600px){.public-intake-header,.public-intake-layout,.public-intake-footer{width:min(100% - 24px,1180px)}.public-intake-layout{gap:28px;padding:26px 0 44px}.public-intake-intro h1{font-size:2.55rem}.public-intake-card{border-radius:17px}.public-card-heading,.public-intake-form{padding-inline:20px}.public-form-grid{grid-template-columns:1fr}.public-intake-footer{flex-direction:column;gap:5px}.privacy-page{padding:16px 10px}.privacy-card{border-radius:15px}}h2{margin-bottom:4px;font-size:1.35rem;line-height:1.25}h3{margin-bottom:8px;font-family:Arial,Verdana,sans-serif;font-size:.98rem;line-height:1.35}.sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.app-shell{grid-template-columns:232px minmax(0,1fr);min-height:100vh;display:grid}.sidebar{z-index:10;background:var(--brand-deep);color:#fff;flex-direction:column;height:100vh;padding:28px 18px 22px;display:flex;position:sticky;top:0;overflow-y:auto}.brand-lockup{align-items:center;gap:12px;padding:0 8px;display:flex}.brand-mark{border:1px solid #ffffffc7;border-radius:50%;place-items:center;width:38px;height:38px;display:grid}.brand-mark:before{content:"";border:1px solid #ffffff80;border-radius:50%;width:25px;height:25px}.brand-mark span{background:var(--brand-gold-soft);border-radius:70% 30%;width:7px;height:11px;position:absolute;transform:rotate(25deg)}.brand-name{letter-spacing:.01em;font-family:Georgia,Times New Roman,serif;font-size:1.24rem;font-weight:700}.workspace-label{color:#ffffffa1;letter-spacing:.12em;text-transform:uppercase;margin:14px 8px 28px 58px;font-size:.72rem;font-weight:700}.primary-nav{gap:7px;display:grid}.nav-item{color:#ffffffd6;border-radius:10px;grid-template-columns:22px minmax(0,1fr) auto;align-items:center;gap:11px;min-height:46px;padding:10px 12px;font-size:.91rem;font-weight:700;text-decoration:none;display:grid}.nav-item-active{box-shadow:inset 3px 0 0 var(--brand-gold-soft);color:#fff;background:#ffffff1f}.nav-count{background:var(--brand-gold);color:#fff;border-radius:999px;place-items:center;min-width:24px;height:24px;font-size:.75rem;display:grid}.workspace{min-width:0}.topbar{border-bottom:1px solid var(--line);background:#fffffff0;justify-content:space-between;align-items:center;gap:30px;min-height:110px;padding:22px clamp(24px,3vw,46px);display:flex}.eyebrow{color:var(--ink-muted);letter-spacing:.1em;text-transform:uppercase;margin-bottom:6px;font-size:.72rem;font-weight:800}.topbar-summary{color:var(--ink-muted);margin-bottom:0}.topbar-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:12px;display:flex}.topbar-actions .button{white-space:nowrap}.icon-button{border:1px solid var(--line);width:42px;height:42px;color:var(--brand-navy);cursor:not-allowed;background:#fff;border-radius:50%;place-items:center;display:grid}.user-menu{position:relative}.user-menu-trigger{color:inherit;font:inherit;text-align:left;cursor:pointer;background:0 0;border:1px solid #0000;border-radius:999px;align-items:center;gap:10px;padding:3px 8px 3px 3px;display:flex}.user-menu-trigger:hover,.user-menu-trigger[aria-expanded=true]{border-color:var(--line);background:var(--surface-subtle)}.user-menu-trigger:focus-visible{outline:2px solid var(--brand-gold);outline-offset:2px}.user-menu-avatar{background:var(--brand-navy);color:#fff;border-radius:50%;place-items:center;width:42px;height:42px;font-size:.78rem;font-weight:800;display:grid}.user-menu-name strong,.user-menu-name small,.user-menu-identity strong,.user-menu-identity small{display:block}.user-menu-name strong,.user-menu-identity strong{color:var(--brand-deep);font-size:.82rem}.user-menu-name small,.user-menu-identity small{color:var(--ink-muted);font-size:.7rem}.user-menu-chevron{color:var(--ink-muted);transition:transform .15s}.user-menu-trigger[aria-expanded=true] .user-menu-chevron{transform:rotate(180deg)}.user-menu-dropdown{z-index:30;border:1px solid var(--line);background:var(--surface);min-width:210px;box-shadow:var(--shadow-md);border-radius:12px;padding:6px;position:absolute;top:calc(100% + 8px);right:0}.user-menu-identity{border-bottom:1px solid var(--line);margin-bottom:4px;padding:8px 10px 10px}.user-menu-item{width:100%;color:var(--brand-navy);font:inherit;text-align:left;cursor:pointer;background:0 0;border:0;border-radius:8px;align-items:center;gap:9px;padding:9px 10px;font-size:.8rem;font-weight:700;display:flex}.user-menu-item:hover,.user-menu-item:focus-visible{background:var(--surface-subtle);outline:none}.user-menu-item:disabled{color:#7a8591;cursor:not-allowed}main{padding:28px clamp(24px,3vw,46px) 48px}.attention-strip{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-bottom:22px;display:grid}.attention-strip article{border:1px solid var(--line);border-radius:var(--radius-md);background:var(--surface);min-height:82px;box-shadow:var(--shadow-sm);align-items:center;gap:12px;padding:15px;display:flex}.metric-icon{border-radius:11px;flex:none;place-items:center;width:42px;height:42px;display:grid}.metric-icon-warning{background:var(--warning-soft);color:var(--warning)}.metric-icon-danger{background:var(--danger-soft);color:var(--danger)}.metric-icon-info{background:var(--info-soft);color:var(--info)}.metric-icon-safe{background:var(--safe-soft);color:var(--safe)}.attention-strip article div{min-width:0}.attention-strip strong,.attention-strip span:not(.metric-icon){display:block}.attention-strip strong{color:var(--brand-deep);font-family:Georgia,Times New Roman,serif;font-size:1.5rem;line-height:1}.attention-strip article div span{color:var(--ink-muted);text-overflow:ellipsis;white-space:nowrap;margin-top:7px;font-size:.78rem;font-weight:700;overflow:hidden}.work-grid{grid-template-columns:minmax(330px,.86fr) minmax(480px,1.4fr);align-items:start;gap:20px;display:grid}.queue-panel,.lead-panel{border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface);box-shadow:var(--shadow-sm);overflow:hidden}.panel-heading{justify-content:space-between;align-items:flex-start;gap:16px;padding:21px 20px 14px;display:flex}.count-badge{background:var(--brand-blue-soft);color:var(--brand-navy);white-space:nowrap;border-radius:999px;padding:6px 9px;font-size:.7rem;font-weight:800}.search-field{border:1px solid var(--line);background:var(--surface-subtle);height:42px;color:var(--ink-muted);border-radius:10px;align-items:center;gap:9px;margin:0 20px 15px;padding:0 12px;display:flex}.search-field:focus-within{border-color:var(--brand-gold);box-shadow:0 0 0 3px #b8893a24}.search-field input{min-width:0;color:var(--ink);background:0 0;border:0;outline:0;flex:1;font-size:.84rem}.search-field input::placeholder{color:#8b95a1}.queue-list{max-height:632px;padding:0 10px 12px;overflow-y:auto}.queue-card{width:100%;color:var(--ink);text-align:left;cursor:pointer;background:0 0;border:1px solid #0000;border-radius:12px;grid-template-columns:4px minmax(0,1fr) 18px;align-items:center;gap:12px;padding:15px 12px;display:grid;position:relative}.queue-card+.queue-card{margin-top:4px}.queue-card:hover{background:var(--surface-subtle)}.queue-card-selected{border-color:var(--line-strong);background:var(--brand-blue-soft)}.queue-priority{border-radius:999px;align-self:stretch}.queue-priority-danger{background:var(--danger)}.queue-priority-warning{background:var(--warning)}.queue-priority-info{background:var(--info)}.queue-priority-neutral{background:#9aa5b1}.queue-card-content,.queue-card-topline,.queue-card-meta,.queue-card-action{display:block}.queue-card-topline{justify-content:space-between;gap:10px;margin-bottom:6px;display:flex}.queue-card-topline strong{color:var(--brand-deep);font-size:.91rem}.queue-card-topline small{color:var(--ink-muted);font-size:.69rem}.status-label{border-radius:5px;width:fit-content;margin-bottom:6px;padding:3px 7px;font-size:.66rem;font-weight:800}.status-label-danger{background:var(--danger-soft);color:var(--danger)}.status-label-warning{background:var(--warning-soft);color:var(--warning)}.status-label-info{background:var(--info-soft);color:var(--info)}.status-label-neutral{color:#58636f;background:#edf0f4}.duplicate-queue-label{color:#765018;background:#fff8e8;border:1px solid #d7b76e;border-radius:5px;width:fit-content;margin:0 0 6px 6px;padding:3px 7px;font-size:.66rem;font-weight:800}.queue-card-meta{color:var(--ink-muted);margin-bottom:4px;font-size:.72rem}.queue-card-action{color:#4a5663;-webkit-line-clamp:2;-webkit-box-orient:vertical;font-size:.76rem;line-height:1.45;display:-webkit-box;overflow:hidden}.queue-card>svg{color:#8a96a3}.no-results{color:var(--ink-muted);text-align:center;justify-items:center;gap:5px;padding:48px 20px;display:grid}.no-results strong{color:var(--brand-deep)}.no-results span{font-size:.8rem}.lead-heading{border-bottom:1px solid var(--line);grid-template-columns:52px minmax(0,1fr) auto;align-items:center;gap:14px;padding:22px 24px 18px;display:grid}.lead-avatar{background:var(--brand-cream);width:52px;height:52px;color:var(--brand-navy);border:1px solid #b8893a80;border-radius:50%;place-items:center;font-family:Georgia,Times New Roman,serif;font-weight:700;display:grid}.lead-title h2{margin-bottom:2px;font-size:1.55rem}.lead-title p:last-child{color:var(--ink-muted);margin-bottom:0;font-size:.78rem}.lead-badges{flex-wrap:wrap;justify-content:flex-end;gap:7px;display:flex}.priority-badge,.status-badge,.merged-badge{border-radius:999px;padding:5px 8px;font-size:.68rem;font-weight:800}.priority-high{background:var(--danger-soft);color:var(--danger)}.priority-medium{background:var(--warning-soft);color:var(--warning)}.priority-low,.priority-not-applicable{color:#58636f;background:#edf0f4}.status-badge{border:1px solid var(--line-strong);color:var(--brand-navy);background:#fff}.merged-badge{background:var(--safe-soft);color:var(--safe);border:1px solid #a9d4c3}.duplicate-alert,.merge-notice{border-radius:10px;grid-template-columns:22px minmax(0,1fr) auto;align-items:start;gap:11px;margin:18px 24px 0;padding:13px 14px;display:grid}.duplicate-alert{color:#765018;background:#fff8e8;border:1px solid #d7b76e}.merge-notice{background:var(--safe-soft);color:var(--safe);border:1px solid #a9d4c3;grid-template-columns:22px minmax(0,1fr)}.duplicate-alert>svg,.merge-notice>svg{margin-top:1px}.duplicate-alert strong,.duplicate-alert span,.merge-notice strong,.merge-notice span{display:block}.duplicate-alert strong,.merge-notice strong{margin-bottom:2px;font-size:.8rem}.duplicate-alert span,.merge-notice span{font-size:.74rem}.duplicate-alert button,.duplicate-review-heading button{min-height:34px;color:inherit;cursor:pointer;background:#fff;border:1px solid;border-radius:7px;padding:7px 11px;font-size:.72rem;font-weight:800}.consent-banner{border-radius:10px;align-items:flex-start;gap:10px;margin:18px 24px 0;padding:12px 14px;display:flex}.consent-banner svg{flex:none;margin-top:1px}.consent-banner strong,.consent-banner span{display:block}.consent-banner strong{margin-bottom:2px;font-size:.8rem}.consent-banner span{font-size:.74rem}.consent-banner-safe{background:var(--safe-soft);color:var(--safe);border:1px solid #b9daca}.consent-banner-blocked{background:var(--danger-soft);color:var(--danger);border:1px solid #e6b7b3}.lead-facts{border:1px solid var(--line);background:var(--surface-subtle);border-radius:11px;grid-template-columns:repeat(3,minmax(0,1fr));margin:18px 24px;display:grid}.lead-facts>div{grid-template-columns:20px minmax(0,1fr);column-gap:8px;min-width:0;padding:13px;display:grid}.lead-facts>div+div{border-left:1px solid var(--line)}.lead-facts svg{color:var(--brand-gold);grid-row:1/span 2}.lead-facts span,.lead-facts strong{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.lead-facts span{color:var(--ink-muted);font-size:.66rem}.lead-facts strong{color:var(--brand-deep);font-size:.72rem}.tab-list{border-bottom:1px solid var(--line);gap:4px;padding:0 24px;display:flex}.tab-list button{color:var(--ink-muted);cursor:pointer;background:0 0;border:0;padding:11px 13px;font-size:.76rem;font-weight:800;position:relative}.tab-list button[aria-selected=true]{color:var(--brand-navy)}.tab-list button[aria-selected=true]:after{content:"";background:var(--brand-gold);border-radius:3px 3px 0 0;height:3px;position:absolute;bottom:-1px;left:10px;right:10px}.tab-panel{min-height:270px;padding:22px 24px}.context-layout{grid-template-columns:1.25fr 1fr;gap:14px;display:grid}.context-layout section{border:1px solid var(--line);border-radius:11px;padding:16px}.context-layout p{color:#4a5663;margin-bottom:0;font-size:.82rem}.context-layout small{color:var(--ink-muted);margin-top:9px;font-size:.68rem;line-height:1.45;display:block}.contact-details{gap:8px;display:grid}.contact-details span{overflow-wrap:anywhere;color:#4a5663;align-items:center;gap:8px;font-size:.8rem;display:flex}.contact-details svg{color:var(--brand-gold);flex:none}.duplicate-review{background:#fffdf7;border:2px solid #d7b76e;border-radius:13px;margin-bottom:18px;padding:18px}.duplicate-review-heading,.merge-actions{justify-content:space-between;align-items:flex-start;gap:18px;display:flex}.duplicate-review-heading{margin-bottom:15px}.duplicate-review-heading h3{margin-bottom:0;font-size:1.08rem}.duplicate-comparison{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.duplicate-comparison article{border:1px solid var(--line);background:#fff;border-radius:10px;min-width:0;padding:14px}.duplicate-record-label{background:var(--brand-blue-soft);color:var(--brand-navy);border-radius:999px;margin-bottom:7px;padding:3px 7px;font-size:.65rem;font-weight:800;display:inline-block}.duplicate-comparison h4{color:var(--brand-deep);margin:0 0 10px;font-family:Georgia,Times New Roman,serif;font-size:1.05rem}.duplicate-comparison dl{gap:7px;margin:0 0 12px;display:grid}.duplicate-comparison dl>div{min-width:0}.duplicate-comparison dt{color:var(--ink-muted);text-transform:uppercase;font-size:.64rem;font-weight:800}.duplicate-comparison dd{overflow-wrap:anywhere;color:var(--brand-deep);margin:1px 0 0;font-size:.74rem;font-weight:700}.duplicate-comparison article>p{color:#4a5663;margin:0;font-size:.74rem}.duplicate-match-evidence{background:var(--brand-blue-soft);color:var(--brand-navy);border-radius:8px;align-items:flex-start;gap:9px;margin:13px 0;padding:11px 12px;font-size:.74rem;display:flex}.duplicate-match-evidence svg{flex:none}.merge-confirmation{color:var(--brand-deep);cursor:pointer;align-items:flex-start;gap:9px;margin:14px 0;font-size:.8rem;font-weight:700;display:flex}.merge-confirmation input{width:18px;height:18px;accent-color:var(--brand-navy);margin:1px 0 0}.merge-actions{border-top:1px solid var(--line);align-items:center;padding-top:13px}.merge-actions p{max-width:56ch;color:var(--ink-muted);margin:0;font-size:.72rem}.merge-button{background:var(--brand-navy);color:#fff;white-space:nowrap;cursor:pointer;border:0;border-radius:8px;justify-content:center;align-items:center;gap:8px;min-height:40px;padding:9px 14px;font-size:.76rem;font-weight:800;display:inline-flex}.merge-button:disabled{color:#7a8591;cursor:not-allowed;background:#dfe4ea}.context-layout .next-action-card{background:var(--brand-cream);border-color:#b8893a6b;grid-column:1/-1;gap:12px;display:flex}.next-action-card svg{color:var(--warning);flex:none;margin-top:2px}.timeline{margin:0;padding:0;list-style:none}.timeline li{grid-template-columns:16px minmax(0,1fr);gap:12px;padding-bottom:22px;display:grid;position:relative}.timeline li:not(:last-child):before{content:"";background:var(--line);width:2px;position:absolute;top:12px;bottom:0;left:5px}.timeline-dot{z-index:1;background:var(--brand-gold);width:12px;height:12px;box-shadow:0 0 0 1px var(--brand-gold);border:3px solid #fff;border-radius:50%;margin-top:4px}.timeline-heading{justify-content:space-between;gap:16px;display:flex}.timeline-heading strong{color:var(--brand-deep);font-size:.82rem}.timeline-heading span,.timeline small{color:var(--ink-muted);font-size:.68rem}.timeline p{color:#4a5663;margin:6px 0 0;font-size:.78rem}.decision-placeholder{background:var(--surface-subtle);color:var(--ink-muted);border:1px dashed #b8c3cf;border-radius:12px;gap:16px;padding:20px;display:flex}.decision-placeholder>svg{color:var(--brand-gold);flex:none}.decision-placeholder p{max-width:64ch;margin-bottom:12px;font-size:.8rem}.decision-placeholder ul{color:#4a5663;margin:0;padding-left:18px;font-size:.76rem}.decision-placeholder li+li{margin-top:4px}.routing-panel{gap:16px;display:grid}.routing-heading{border-bottom:1px solid var(--line);justify-content:space-between;align-items:flex-start;gap:18px;padding-bottom:15px;display:flex}.routing-heading h3{margin-bottom:4px;font-size:1.08rem}.routing-heading p:last-child{color:var(--ink-muted);margin-bottom:0;font-size:.76rem}.confidence-badge{text-transform:capitalize;border-radius:999px;flex:none;padding:5px 9px;font-size:.68rem;font-weight:800}.confidence-high{background:var(--safe-soft);color:var(--safe)}.confidence-medium{background:var(--warning-soft);color:var(--warning)}.confidence-low{background:var(--danger-soft);color:var(--danger)}.route-field{gap:7px;display:grid}.route-field>span{color:var(--brand-deep);font-size:.76rem;font-weight:800}.route-field select,.route-field input,.route-field textarea{border:1px solid var(--line-strong);width:100%;color:var(--ink);background:#fff;border-radius:9px;font-size:.8rem}.route-field select,.route-field input{min-height:42px;padding:8px 11px}.edit-lead-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}.route-field-wide{grid-column:1/-1}.route-field [aria-invalid=true]{border-color:var(--danger);background:snow}.route-button.route-button-secondary{border:1px solid var(--line-strong);background:var(--surface);color:var(--brand-navy)}.route-button.route-button-secondary:disabled{background:var(--surface);color:#7a8591}.queue-heading-actions{align-items:center;gap:8px;display:flex}.add-lead-toggle{border:1px solid var(--brand-navy);background:var(--brand-navy);color:#fff;white-space:nowrap;cursor:pointer;border-radius:999px;align-items:center;gap:5px;min-height:30px;padding:5px 10px;font-size:.7rem;font-weight:800;display:inline-flex}.add-lead-toggle[aria-expanded=true]{background:var(--surface);color:var(--brand-navy)}.add-lead-toggle:disabled{color:#7a8591;cursor:not-allowed;background:#dfe4ea;border-color:#dfe4ea}.add-lead-notice{margin:0 20px 15px}.add-lead-panel{border:1px solid var(--line-strong);background:var(--surface-subtle);border-radius:12px;gap:14px;margin:0 20px 15px;padding:16px;display:grid}.add-lead-panel-heading h3{margin:0 0 3px}.add-lead-panel-heading p{color:var(--ink-muted);margin:0;font-size:.74rem;line-height:1.45}.add-lead-fields{border:0;gap:12px;min-width:0;margin:0;padding:0;display:grid}.add-lead-panel .edit-lead-grid{grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}.add-lead-hint{color:var(--ink-muted);font-size:.68rem}.add-lead-panel .route-actions{flex-wrap:wrap}.add-lead-buttons{gap:8px;display:flex}.route-field textarea{resize:vertical;min-height:82px;padding:10px 11px;line-height:1.5}.route-field small{color:var(--ink-muted);font-size:.68rem}.route-summary{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;display:grid}.route-summary>div{border:1px solid var(--line);background:var(--surface-subtle);border-radius:9px;padding:12px}.route-summary span{color:var(--ink-muted);letter-spacing:.04em;text-transform:uppercase;margin-bottom:4px;font-size:.65rem;font-weight:800;display:block}.route-summary p{color:#4a5663;margin:0;font-size:.75rem}.route-boundary,.previous-route-review,.escalations-empty{border:1px solid;border-radius:10px;align-items:flex-start;gap:10px;padding:13px 14px;display:flex}.route-boundary svg,.previous-route-review svg,.escalations-empty svg{flex:none;margin-top:1px}.route-boundary strong,.route-boundary span,.previous-route-review strong,.previous-route-review span,.escalations-empty strong,.escalations-empty span{display:block}.route-boundary strong,.previous-route-review strong,.escalations-empty strong{margin-bottom:2px;font-size:.78rem}.route-boundary span,.previous-route-review span,.escalations-empty span{font-size:.72rem;line-height:1.5}.route-boundary-mandatory{background:var(--danger-soft);color:var(--danger);border-color:#e4b7b4}.route-boundary-safe,.previous-route-review,.escalations-empty{background:var(--safe-soft);color:var(--safe);border-color:#a9d4c3}.route-confirmation{color:var(--brand-deep);cursor:pointer;align-items:flex-start;gap:9px;font-size:.8rem;font-weight:700;display:flex}.route-confirmation input{width:18px;height:18px;accent-color:var(--brand-navy);flex:none;margin:1px 0 0}.route-actions{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;padding-top:14px;display:flex}.route-actions p{max-width:55ch;color:var(--ink-muted);margin:0;font-size:.72rem}.route-button{background:var(--brand-navy);color:#fff;white-space:nowrap;cursor:pointer;border:0;border-radius:8px;justify-content:center;align-items:center;gap:8px;min-height:42px;padding:9px 14px;font-size:.76rem;font-weight:800;display:inline-flex}.route-button-escalate{background:var(--danger)}.route-button:disabled{color:#7a8591;cursor:not-allowed;background:#dfe4ea}.lead-footer{border-top:1px solid var(--line);background:var(--surface-subtle);justify-content:space-between;align-items:center;gap:16px;min-height:62px;padding:12px 24px;display:flex}.lead-footer span{color:var(--safe);align-items:center;gap:7px;font-size:.72rem;font-weight:800;display:flex}.lead-footer button{color:#7a8591;cursor:not-allowed;background:#dfe4ea;border:0;border-radius:8px;min-height:38px;padding:8px 16px;font-weight:800}.escalations-panel,.intake-lab{border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface);box-shadow:var(--shadow-sm);margin-top:20px;padding:22px;scroll-margin-top:20px}.intake-heading{justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:15px;display:flex}.intake-heading p:last-child{max-width:68ch;color:var(--ink-muted);margin-bottom:0;font-size:.78rem}.synthetic-only-badge{background:var(--safe-soft);color:var(--safe);border:1px solid #a9d4c3;border-radius:999px;flex:none;align-items:center;gap:7px;padding:6px 9px;font-size:.68rem;font-weight:800;display:inline-flex}.intake-boundary-note,.intake-result{border:1px solid;border-radius:10px;align-items:flex-start;gap:10px;padding:12px 13px;display:flex}.intake-boundary-note{background:var(--warning-soft);color:var(--warning);border-color:#e4ca95;margin-bottom:15px}.intake-boundary-note svg,.intake-result svg{flex:none;margin-top:1px}.intake-boundary-note strong,.intake-boundary-note span,.intake-result strong,.intake-result span,.intake-result small{display:block}.intake-boundary-note strong,.intake-result strong{margin-bottom:2px;font-size:.77rem}.intake-boundary-note span,.intake-result span,.intake-result small{font-size:.71rem;line-height:1.5}.intake-scenarios{grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-bottom:15px;display:grid}.intake-scenario{border:1px solid var(--line);min-width:0;color:var(--ink);text-align:left;cursor:pointer;background:#fff;border-radius:10px;grid-template-columns:34px minmax(0,1fr);align-items:center;gap:2px 9px;padding:12px;display:grid}.intake-scenario:hover{border-color:var(--line-strong);background:var(--surface-subtle)}.intake-scenario-selected{border-color:var(--brand-gold);background:#fffdf7;box-shadow:0 0 0 2px #b8893a1f}.intake-scenario-icon{background:var(--brand-blue-soft);width:34px;height:34px;color:var(--brand-navy);border-radius:9px;grid-row:1/span 2;place-items:center;display:grid}.intake-scenario strong,.intake-scenario>span:not(.intake-scenario-icon),.intake-scenario small{text-overflow:ellipsis;min-width:0;overflow:hidden}.intake-scenario strong{color:var(--brand-deep);white-space:nowrap;font-size:.77rem}.intake-scenario>span:not(.intake-scenario-icon){color:var(--brand-navy);white-space:nowrap;font-size:.69rem;font-weight:700}.intake-scenario small{color:var(--ink-muted);grid-column:1/-1;margin-top:7px;font-size:.68rem;line-height:1.45}.intake-check-row,.intake-save-row{border-top:1px solid var(--line);justify-content:space-between;align-items:center;gap:16px;padding:13px 0;display:flex}.intake-check-row strong,.intake-check-row span,.intake-save-row strong,.intake-save-row span{display:block}.intake-check-row strong,.intake-save-row strong{color:var(--brand-deep);margin-bottom:2px;font-size:.76rem}.intake-check-row span,.intake-save-row span{color:var(--ink-muted);font-size:.7rem}.intake-check-row button,.intake-save-row button{background:var(--brand-navy);color:#fff;cursor:pointer;border:0;border-radius:8px;flex:none;justify-content:center;align-items:center;gap:7px;min-height:40px;padding:8px 13px;font-size:.74rem;font-weight:800;display:inline-flex}.intake-check-row button:disabled,.intake-save-row button:disabled{color:#7a8591;cursor:not-allowed;background:#dfe4ea}.intake-result{margin:2px 0 13px}.intake-result-warning{color:#765018;background:#fff8e8;border-color:#d7b76e}.intake-result-safe{background:var(--safe-soft);color:var(--safe);border-color:#a9d4c3}.intake-result small{margin-top:4px}.intake-lab .form-message{margin:2px 0 13px}.escalations-heading{justify-content:space-between;align-items:flex-start;gap:18px;margin-bottom:16px;display:flex}.escalations-heading p:last-child{color:var(--ink-muted);margin-bottom:0;font-size:.78rem}.escalation-list{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;display:grid}.escalation-list article{border:1px solid #e4b7b4;border-left:4px solid var(--danger);background:snow;border-radius:10px;min-width:0;padding:15px}.escalation-list .escalation-card-in-review{border-color:#e4ca95;border-left-color:var(--warning);background:#fffdf8}.escalation-card-in-review .escalation-state{background:var(--warning-soft);color:var(--warning)}.escalation-list .escalation-card-active{border-color:#bcd9cd;border-left-color:var(--safe);background:#fafdfb}.escalation-card-active .escalation-state{background:var(--safe-soft);color:var(--safe)}.escalation-card-heading{color:var(--ink-muted);justify-content:space-between;align-items:center;gap:10px;margin-bottom:8px;font-size:.68rem;font-weight:800;display:flex}.escalation-state{background:var(--danger-soft);color:var(--danger);border-radius:999px;padding:3px 7px}.escalation-list h3{margin-bottom:1px}.escalation-list article>p{color:#4a5663;margin:9px 0 12px;font-size:.76rem}.escalation-list .escalation-lead-name{color:var(--brand-navy);margin:0;font-size:.72rem;font-weight:800}.escalation-list dl{border-top:1px solid var(--line);grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:0;padding-top:10px;display:grid}.escalation-list dt{color:var(--ink-muted);text-transform:uppercase;font-size:.63rem;font-weight:800}.escalation-list dd{color:var(--brand-deep);margin:1px 0 0;font-size:.7rem;font-weight:700}.escalation-controls{border-top:1px solid var(--line);gap:10px;margin-top:13px;padding-top:12px;display:grid}.escalation-controls>p{color:var(--ink-muted);margin:0;font-size:.7rem}.escalation-controls button{background:var(--brand-navy);color:#fff;cursor:pointer;border:0;border-radius:8px;justify-content:center;align-items:center;gap:7px;min-height:38px;padding:8px 12px;font-size:.74rem;font-weight:800;display:inline-flex}.escalation-controls button:disabled{color:#7a8591;cursor:not-allowed;background:#dfe4ea}.account-role-controls{border-top:1px solid var(--line);gap:10px;margin-top:13px;padding-top:12px;display:grid}.account-role-controls>.route-button{justify-self:start}.account-role-confirm{background:var(--warning-soft);border:1px solid #e4ca95;border-radius:9px;gap:10px;padding:11px 12px;display:grid}.account-role-confirm p{color:var(--brand-deep);margin:0;font-size:.74rem;line-height:1.45}.account-self-note{border-top:1px solid var(--line);color:var(--ink-muted);margin:13px 0 0;padding-top:12px;font-size:.7rem}.blog-admin-empty{color:var(--ink-muted);align-items:center;gap:10px;padding:18px;display:flex}.blog-admin-empty p{margin:0}.blog-admin-list{gap:10px;margin:0;padding:0;list-style:none;display:grid}.blog-admin-row{border:1px solid var(--line);background:var(--surface);border-radius:12px;justify-content:space-between;align-items:center;gap:16px;padding:14px 16px;display:flex}.blog-admin-row-main{min-width:0}.blog-admin-row-main h3{margin:6px 0 2px;font-size:.95rem}.blog-admin-row-main p{color:var(--ink-muted);margin:0;font-size:.74rem}.blog-admin-row-actions{flex-wrap:wrap;gap:8px;display:flex}.blog-admin-row-actions .route-button{text-decoration:none}.blog-status{border-radius:999px;padding:3px 8px;font-size:.66rem;font-weight:800;display:inline-block}.blog-status-published{background:var(--safe-soft);color:var(--safe)}.blog-status-draft{background:var(--warning-soft);color:var(--warning)}@media (max-width:720px){.blog-admin-row{flex-direction:column;align-items:flex-start}}.blog-editor-page{gap:18px;display:grid}.blog-editor-fields{border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface);grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;padding:20px;display:grid}.blog-editor-fields textarea{resize:vertical}.blog-slug-field{border:1px solid var(--line-strong);background:var(--surface-subtle);border-radius:9px;align-items:center;display:flex;overflow:hidden}.blog-slug-field>span{color:var(--ink-muted);white-space:nowrap;padding:0 4px 0 11px;font-size:.8rem}.route-field .blog-slug-field input{border:0;border-radius:0;min-width:0}.route-field .blog-slug-field input[readonly]{background:var(--surface-subtle);color:var(--ink-muted)}.blog-editor-surface{border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface);overflow:hidden}.blog-editor-toolbar{z-index:5;border-bottom:1px solid var(--line);background:var(--surface-subtle);flex-wrap:wrap;align-items:center;gap:4px;padding:8px 10px;display:flex;position:sticky;top:0}.blog-toolbar-button{width:34px;height:34px;color:var(--brand-navy);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:7px;place-items:center;display:grid}.blog-toolbar-button:hover{border-color:var(--line);background:var(--surface)}.blog-toolbar-button[aria-pressed=true]{border-color:var(--line-strong);background:var(--brand-blue-soft)}.blog-toolbar-divider{background:var(--line);width:1px;height:22px;margin:0 4px}.blog-toolbar-table-actions{flex-wrap:wrap;gap:4px;margin-left:6px;display:flex}.blog-toolbar-text-button{border:1px solid var(--line);background:var(--surface);min-height:30px;color:var(--brand-navy);cursor:pointer;border-radius:7px;padding:4px 9px;font-size:.7rem;font-weight:700}.blog-editor-link-bar{border-bottom:1px solid var(--line);flex-wrap:wrap;gap:8px;padding:10px;display:flex}.blog-editor-link-bar input{border:1px solid var(--line-strong);border-radius:9px;flex:260px;min-height:40px;padding:8px 11px;font-size:.8rem}.blog-editor-body{max-height:70vh;overflow-y:auto}.blog-editor-body-invalid{box-shadow:inset 0 0 0 2px var(--danger)}.blog-editor-loading{color:var(--ink-muted);align-items:center;gap:8px;margin:0;padding:28px;display:flex}.blog-editor-content{color:#2d2d2d;outline:none;min-height:420px;padding:28px clamp(18px,4vw,48px) 48px;font-family:Georgia,serif;font-size:18px;line-height:1.75}.blog-editor-content h1,.blog-editor-content h2,.blog-editor-content h3{color:#1a3a5c;font-family:Georgia,serif;line-height:1.3}.blog-editor-content a{color:#2563a8}.blog-editor-content ul,.blog-editor-content ol{margin:12px 0;padding-left:24px}.blog-editor-content li{margin-bottom:6px}.blog-editor-content table{border-collapse:collapse;width:100%;margin:24px 0}.blog-editor-content td,.blog-editor-content th{vertical-align:top;border:1px solid #c5d8f0;padding:10px 14px;font-family:Arial,sans-serif;font-size:.9rem}.blog-editor-content th{color:#fff;background:#1a3a5c}.blog-editor-content img{border-radius:8px;max-width:100%;height:auto;margin:16px 0}.blog-editor-content img.ProseMirror-selectednode{outline:3px solid var(--brand-gold)}.blog-editor-content blockquote{border-left:3px solid var(--brand-gold);color:var(--ink-muted);margin:16px 0;padding-left:16px}.blog-editor-actions{z-index:10;border:1px solid var(--line);box-shadow:var(--shadow-md);background:#fffffff7;border-radius:12px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:12px 16px;display:flex;position:sticky;bottom:0}.blog-editor-actions p{color:var(--ink-muted);margin:0;font-size:.74rem}.blog-editor-actions a.route-button{text-decoration:none}.blog-action-disabled{opacity:.55;cursor:not-allowed}.blog-unpublish-warning{color:var(--danger);align-self:center;font-size:.74rem;font-weight:700}@media (max-width:720px){.blog-editor-fields{grid-template-columns:1fr}}.escalation-outcome-field{gap:6px;display:grid}.escalation-outcome-field>span{color:var(--brand-deep);font-size:.7rem;font-weight:800}.escalation-outcome-field select{border:1px solid var(--line-strong);width:100%;min-height:40px;color:var(--ink);background:#fff;border-radius:8px;padding:8px 10px;font-size:.74rem}.escalation-resolution-confirmation{color:var(--brand-deep);cursor:pointer;align-items:flex-start;gap:8px;font-size:.72rem;font-weight:700;display:flex}.escalation-resolution-confirmation input{width:17px;height:17px;accent-color:var(--brand-navy);flex:none;margin:1px 0 0}.client-case-list{gap:10px;display:grid}.client-case-card{border:1px solid var(--line);background:#fff;border-radius:10px;padding:14px 16px}.client-case-card summary{cursor:pointer;justify-content:space-between;align-items:center;gap:14px;list-style:none;display:flex}.client-case-card summary::-webkit-details-marker{display:none}.client-case-card summary>div:first-child{gap:3px;min-width:0;display:grid}.client-case-card summary strong{color:var(--brand-deep);font-size:.92rem}.client-case-card summary>div:first-child>span:not([class]){color:var(--ink-muted);font-size:.74rem}.client-case-suggestion{font-size:.74rem;font-weight:700}.client-case-suggestion-attention{color:var(--danger)}.client-case-suggestion-waiting{color:var(--ink-muted)}.client-case-chevron{color:var(--ink-muted);flex:none;transition:transform .15s}.client-case-card[open] .client-case-chevron{transform:rotate(90deg)}.client-case-card .resolved-escalation-list{margin-top:14px}.client-case-remarks{white-space:pre-wrap}.resolved-escalations{border-top:1px solid var(--line);margin-top:18px;padding-top:16px}.resolved-escalations summary{color:var(--brand-deep);cursor:pointer;justify-content:space-between;align-items:center;gap:12px;font-size:.8rem;font-weight:800;list-style:none;display:flex}.resolved-escalations summary::-webkit-details-marker{display:none}.resolved-escalations summary span:last-child{background:var(--safe-soft);min-width:25px;height:25px;color:var(--safe);border-radius:999px;place-items:center;font-size:.7rem;display:grid}.resolved-escalation-list{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:12px;display:grid}.resolved-escalation-list article{background:#f9fdfb;border:1px solid #a9d4c3;border-radius:10px;min-width:0;padding:14px}.resolved-escalation-list article>div:first-child{color:var(--ink-muted);justify-content:space-between;align-items:center;gap:10px;margin-bottom:8px;font-size:.68rem;font-weight:800;display:flex}.resolved-state{background:var(--safe-soft);color:var(--safe);border-radius:999px;padding:3px 7px}.resolved-escalation-list h3{margin-bottom:1px}.resolved-escalation-list article>p{color:var(--brand-navy);margin:0 0 11px;font-size:.72rem;font-weight:800}.resolved-escalation-list dl{border-top:1px solid var(--line);gap:9px;margin:0;padding-top:10px;display:grid}.resolved-escalation-list dt{color:var(--ink-muted);text-transform:uppercase;font-size:.63rem;font-weight:800}.resolved-escalation-list dd{color:var(--brand-deep);margin:1px 0 0;font-size:.7rem;font-weight:700}.empty-state{place-items:center;min-height:100vh;display:grid}@media (max-width:1180px){.app-shell{grid-template-columns:205px minmax(0,1fr)}.work-grid{grid-template-columns:minmax(300px,.8fr) minmax(440px,1.2fr)}.lead-facts{grid-template-columns:1fr}.lead-facts>div+div{border-top:1px solid var(--line);border-left:0}}@media (max-width:960px){.app-shell{display:block}.sidebar{grid-template-columns:auto 1fr;gap:12px 28px;width:100%;height:auto;padding:18px 22px;display:grid;position:static}.workspace-label{display:none}.primary-nav{justify-content:flex-end;display:flex;overflow-x:auto}.nav-item{min-width:max-content}.topbar{min-height:auto}.work-grid{grid-template-columns:1fr}.queue-list{max-height:460px}}@media (max-width:720px){.topbar{align-items:flex-start;padding:20px}.topbar-actions{flex-wrap:wrap;justify-content:flex-end}.icon-button,.user-menu-name{display:none}main{padding:20px}.attention-strip{grid-template-columns:repeat(2,minmax(0,1fr))}.lead-heading{grid-template-columns:46px minmax(0,1fr);padding:18px}.lead-avatar{width:46px;height:46px}.lead-badges{grid-column:1/-1;justify-content:flex-start}.consent-banner,.lead-facts,.duplicate-alert,.merge-notice{margin-left:18px;margin-right:18px}.duplicate-alert{grid-template-columns:22px minmax(0,1fr)}.duplicate-alert button{grid-column:2;width:fit-content}.tab-list{padding:0 12px;overflow-x:auto}.tab-list button{min-width:max-content}.tab-panel{padding:18px}.context-layout,.duplicate-comparison{grid-template-columns:1fr}.merge-actions{display:grid}.merge-button,.route-button{width:100%}.route-actions,.routing-heading{flex-direction:column;align-items:stretch}.confidence-badge{width:fit-content}.route-summary,.escalation-list,.resolved-escalation-list,.intake-scenarios{grid-template-columns:1fr}.intake-heading,.intake-check-row,.intake-save-row{flex-direction:column;align-items:stretch}.synthetic-only-badge{width:fit-content}.intake-check-row button,.intake-save-row button{width:100%}.lead-footer{padding:12px 18px}}@media (max-width:480px){.sidebar{grid-template-columns:1fr}.primary-nav{justify-content:flex-start}.topbar{display:block}.topbar-actions{justify-content:flex-start;margin-top:16px}.user-menu-dropdown{left:0;right:auto}.attention-strip{grid-template-columns:1fr}.attention-strip article div span{white-space:normal}.timeline-heading{display:block}.escalation-list dl{grid-template-columns:1fr}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}.auth-page{background:radial-gradient(circle at top left, #b8893a21, transparent 34%), linear-gradient(145deg, var(--brand-deep), var(--brand-navy));place-items:center;min-height:100vh;padding:32px 20px;display:grid}.auth-card{border-radius:var(--radius-lg);background:var(--surface);border:1px solid #ffffff59;width:min(100%,570px);padding:clamp(24px,5vw,46px);box-shadow:0 28px 70px #0512204d}.auth-brand{color:var(--brand-deep);align-items:center;gap:12px;margin-bottom:38px;display:flex}.auth-brand .brand-mark{border-color:var(--brand-navy);position:relative}.auth-brand .brand-mark:before{border-color:#1a3a5c8c}.auth-brand .brand-mark span{background:var(--brand-gold)}.auth-heading{margin-bottom:14px}.auth-heading .eyebrow{margin-bottom:6px}.auth-intro,.auth-help{color:var(--ink-muted)}.auth-intro{margin-bottom:24px;font-size:1.02rem}.auth-help{margin:22px 0 0;font-size:.88rem}.auth-text-link{color:var(--brand-navy);text-underline-offset:3px;margin-top:14px;font-weight:800;display:inline-block}.auth-text-link:hover{color:var(--brand-deep)}.auth-form{gap:20px;display:grid}.auth-form label{color:var(--brand-deep);gap:7px;font-weight:700;display:grid}.auth-form label small{color:var(--ink-muted);font-size:.79rem;font-weight:400}.auth-form input{border-radius:var(--radius-sm);background:var(--surface);width:100%;min-height:50px;color:var(--ink);border:1px solid #aebdce;padding:11px 13px}.auth-form input:hover{border-color:var(--brand-navy)}.button{border-radius:var(--radius-sm);cursor:pointer;border:1px solid #0000;justify-content:center;align-items:center;gap:9px;min-height:48px;padding:11px 18px;font-weight:800;line-height:1.25;text-decoration:none;display:inline-flex}.button-primary{background:var(--brand-navy);color:#fff}.button-primary:hover{background:var(--brand-deep)}.button-secondary{border-color:var(--brand-navy);background:var(--surface);color:var(--brand-navy)}.button-secondary:hover{background:var(--brand-blue-soft)}.button:disabled{cursor:wait;opacity:.68}.form-message,.auth-progress{border-radius:var(--radius-sm);border:1px solid;align-items:flex-start;gap:11px;margin-bottom:22px;padding:14px 16px;display:flex}.form-message svg,.auth-progress svg{flex:none;margin-top:2px}.form-message p,.auth-progress p{margin:3px 0 0}.form-message .button{width:max-content;margin-top:14px}.form-message-error{background:var(--danger-soft);color:#742321;border-color:#e6aaa6}.form-message-safe{background:var(--safe-soft);color:#245a48;border-color:#a9d4c3}.auth-progress{border-color:var(--line-strong);background:var(--brand-blue-soft);color:var(--brand-navy)}.auth-steps{margin:0 0 22px;padding-left:24px}.auth-steps li{margin-bottom:7px;padding-left:4px}.qr-panel{border:1px solid var(--line);border-radius:var(--radius-md);background:#fff;width:max-content;max-width:100%;margin:0 auto 22px;padding:12px}.qr-panel img{max-width:100%;height:auto;display:block}.manual-secret{border:1px solid var(--line);border-radius:var(--radius-sm);background:var(--surface-subtle);margin-bottom:24px;padding:14px 16px}.manual-secret summary{color:var(--brand-navy);cursor:pointer;font-weight:800}.manual-secret p{color:var(--ink-muted);margin:12px 0 8px;font-size:.84rem}.manual-secret code{overflow-wrap:anywhere;background:var(--brand-deep);color:#fff;letter-spacing:.07em;border-radius:6px;padding:10px;font-size:.88rem;display:block}.auth-form .code-input{letter-spacing:.3em;text-align:center;max-width:230px;font-size:1.45rem;font-weight:800}.spin{animation:.9s linear infinite spin}@keyframes spin{to{transform:rotate(360deg)}}@media (max-width:520px){.auth-page{background:var(--surface);align-items:start;padding:0}.auth-card{min-height:100vh;box-shadow:none;border:0;border-radius:0;padding:26px 20px}.auth-brand{margin-bottom:30px}}.lead-remarks{white-space:pre-wrap}